We know that delivery and payment issues are the most relevant and popular among our customers. Therefore, we decided to answer most of them by making a section in the format of FAQ (frequently asked questions).
Shipping
We ship to most countries worldwide.
Please choose your country in the top left corner of the website.
If you can't see your country, contact us, and we will arrange the shipment.
We ship orders inside the EU via DPD and Omniva.
Outside the EU, we ship with Estoniain parcel service "Omniva", and the order will be delivered via your local post office service.
Please add the desired part to the shopping cart, choose your country, and you will see all shipping options.
You can also use the delivery calculator located on every product page.
Shipping price depends on the weight, size of the order, and where you are from.
Shipping time depends on where you are from.
The closest countries to Estonia in the EU can receive orders in 2-5 days.
Other EU countries 5-10 Days.
All overseas countries have 7-30 days delivery time.
The UK, The USA, andNorway - usually 7-10 days delivery.
If you are from Estonia, Latvia, Lithuania, Sweden, or Finland, you can order on the website and choose the local pickup option.
We are open Monday through Friday from 9:00 to 17:00.
If you are from another country, you will not see this option in the shopping cart; please get in touch with us at
Your order will be successfully handed over to the parcel service.
As soon as the order is shipped,LadaPower will send you an email shipment notification with tracking data and the invoice.
If your order has yet to ship and you have not received anemail about the order dispatch, you can contact us to change or cancel your order.
Once the order is shipped, we can't do anything with it.
Yes, by default, we combine all orders if the previous order has not been shipped, it is safe to combine them, and we are not going outside the shipping weight limit.
In short, we always try to save you money and will refund the overpaid shipping price once the order is shipped.
Usually, we need one up to four days to ship your order.
We have all the parts in stock, and the shipping time depends significantly on the warehouse load and quantity of orders, new arrivals, etc.
Usually, there is a significant gap in the tracking caused by overseas shipping and customs.
The following tracking entry will appear as soon as the regional carrier in your country takes over.
Delivery is exclusive of VAT. In addition to the shipping costs LadaPower charges, there are usually further costs in the import context.
These are usually the national value-added tax and import duties.
The exact import costs vary from region to region, so your local customs office is your best source for information.
Yes, please prepare the list of parts you want to ship andyour shipping address and send us the request at
Payment
Stripe: You can pay with your Debit or Credit card (American Express, Mastercard, Visa), Apple Pay, Google Pay, or Klarna. Stripe is one of the safest and biggest merchant services in the world. Depending on your location, Stripe offers more payment options that will be comfortable for you.
Paysera: You can pay with your local bank app, which is very popular in Estonia, Latvia, and Lithuania.
PayPal: You can pay quickly and safely via PayPal. Millions of customers use it for one simple reason: it's simple. Just an email and password will get you through to checkout before you can reach for your wallet. You can sign up here if you don't own an account yet. Actual payment will be triggered the day the order is dispatched.
Bank Transfer with IBAN and SWIFT: You can pay by our invoice using your bank and our IBAN and SWIFT details. If you pay in advance using this method, you must transfer the amount directly to LadaPower's bank account. Please keep in mind that bank fees to be borne by you might be charged with advance payments (especially from abroad). LadaPower has to receive the total invoice amount. The bank account number for the transfer will be sent by email.
Cryptocurrency: Сrypto currency payment (Coins, Stablecoins, Tokens) via B2binpay.com service. Please place your order, and we will send you a unique payment link via email to confirm the payment and all the necessary order details.
Your order will be successfully handed over to the parcel service. As soon as the order is shipped, LadaPower will send you an email shipment notification with tracking data and the invoice.
No, we don't offer payment after the delivery service. All orders must be paid in advance.
