Return and Refund Policy
Supply errors must be reported within 30 days of delivery. When goods are supplied in error or arrive damaged we will cover all shipping costs and exchange or credit in full.
If you just changed your mind after the parcel has been shipped, goods may be returned within 60 working days of delivery for refund, cancellation or exchange, the purchaser must cover the cost of return postage.
If you changed your mind before we sent the parcel, we will offer a 100% refund.
Goods must be returned unused and with their original packaging, it should be noted that the purchaser has a duty of care whilst the goods are in their possession and they should be thoughtfully packaged for the return shipment. All returns should have a covering note with the invoice number clearly marked. Please note that when fitting electrical parts these can be damaged by the same faulty electrical system that caused the initial failure and in such circumstances these parts cannot be returned for a refund.
Shipping Policy
All parts that you see on the website Ladapower.com - in stock on our warehouse.
Our warehouse located on the address - Roobu 9, Maardu, 74114 Harju maakond, Estonia
Your order will be professionally packed and shipped from Estonia (EU) in 1-2 business days once the order is placed.
Usually, we ship orders same day.
Shipping time for the EU cointries is approx 1-10 days, depends on how far your country from Estonia.
Shipping time outside the EU 10-30 days.
You can pick up your order from our warehouse, please email us to arrange the pick up.
Duties, Taxes, Customs & Other Fees
For the orders inside the EU, price for the parts and shipping already includes VAT and doesn't require any extra payment or customs clearance.
For the orders that will be shipped outside the EU, price for the parts and shipping excludes VAT.
The consignee will pay the taxes and duties in addition to the purchase price of the goods in the destination contry.
For specific information, please consult with your local government import office.
Installation
All goods are supplied with the understanding that they will be fitted by a qualified experienced person equipped with relevant tools and test equipment necessary to facilitate fitment and confirmation of correct operation.
